Honeywell Total Connect® Next Generation HD Video Cameras | FAQ
1. Does Honeywell Total Connect (TC) Video Services support the IPCAM-WIC1, IPCAM-WIC2 and IPCAM-WOC1 cameras?
2. Does the Honeywell Lyric™ App support any of the IPCAM HD Cameras?
The Honeywell Lyric App only supports the IPCAM-WIC1 and IPCAM-WIC2.
3. What storage plans are offered?
All Next Generation video cameras offer a 7-day or 30-day video storage plan.
a. The 7-day storage plan stores up to 350 clips on a rolling basis with first in, first out logic.
b. The 30-day plan stores up to 1,500 clips on a rolling basis with first in, first out logic.
4. Do the legacy IP cameras support a 7-day or 30-day storage plan?
All legacy IP cameras are being transitioned to the 7-day video storage plan (at a later date, the 30-day storage plan may be available). If the installing dealer selects the 30-day video storage plan in AlarmNet 360™ for the legacy IP cameras, the cameras will still only support a 7-day storage plan and the user will be charged for the 30-day video storage plan.
5. Can a new HD camera be added to an existing legacy camera account?
Yes. Creating a separate account location is not required to add a new HD camera to an existing legacy account.
6. Can a new IPCAM HD camera with a 30-day video storage plan be added to an existing legacy account that has a 7-day video storage plan?
Yes. Please note: When an HD camera is installed with a 30-day video storage plan and added to an existing iP camera legacy account, the existing legacy account will only support a 7-day video storage plan and the account will be charged the 30-day video storage plan rate.
7. How many HD Cameras are supported per location?
Up to eight HD cameras are supported per location. An additional six legacy, non-HD cameras can be added for a total of 14 cameras per location on the same Total Connect account.
8. Will the HD Cameras provide an email event notification with an attachment?
No. A link of the event will be included in the email notification. When clicked, the link will take the user to the video event. The user may download and save the video event to a local device.
9. Can I view the IPCAM HD cameras on the Honeywell Total Connect website?
Yes. You can view Video clips, but not live video on the website.
AUDIO (for the IPCAM-WIC1, IPCAM-WIC2 models only)
1. Do all Honeywell Total Connect (TC) video HD cameras support Audio?
No. Only the indoor HD cameras, IPCAM-WIC1 and IPCAM-WIC2, support audio.
2. Can the user speak through the camera or only listen?
The user can see, hear, and speak via the HD Wi-Fi® indoor video cameras.
3. Can the camera’s audio be turned on and off?
Yes. The audio can be enabled or disabled by switching the camera microphone button on and off via the Honeywell Total Connect 2.0 app.
4. Is there volume control on the speaker?
No. The user can switch the volume on or off with the “camera microphone” located in the camera settings via the Honeywell Total Connect 2.0 app.
5. What is the sound decibel range when adjusting the sensitivity of audio alerts?
The IPCAM-WIC1 and IPCAM-WIC2 cameras can be triggered by audio. When the audio detection levels are set to “High,” the minimum threshold to trigger audio detection is 20 decibels (dB) for IPCAM-WIC1 and 10 dB for IPCAM-WIC2. For reference, 20 dB is about the same volume as leaves rustling. If needed, you can adjust these levels from the Honeywell Total Connect 2.0 app to “Normal” or “Low” range.
Please note: Low sound sensitivity implies it detects only loud sounds like a motorcycle or food processor (80 dB and above). Normal sound sensitivity implies it detects general sounds like a refrigerator, air conditioner, or conversational speech (50 dB and above). High sound sensitivity detects even the quietest sounds like a pin-drop or whispers (10 dB or above).
NETWORK AND CONNECTIVITY
1. Will the IPCAM-WIC1 and IPCAM-WIC2 work with a dual-band router?
What is the wireless frequency used by the cameras? Yes. All cameras work with any dual-band router. The IPCAM-WIC1 and IPCAM-WOC1 works only on the 2.4 GHz wireless frequency. The IPCAM-WIC2 works on both 2.4 and 5.0 GHz wireless frequencies.
2. Do the cameras plug into the router or connect wirelessly?
The cameras connect wirelessly to the available Wi-Fi® network. They have no Ethernet port.
3. What security/encryption standards do the IPCAM product line follow?
The IPCAM product line use AES 256 bit, end-to-end encryption with an atmel chip in the hardware and secure cloud storage. Every clip is encrypted and can only be viewed by authorized users. The provided 8 GB SD card is also encrypted.
4. Can the IPCAM product line be set up on a local network without Wi-Fi?
The cameras must connect to a broadcasting Wi-Fi network in order to complete the setup process.
5. If the user does not know the Wi-Fi password, can the user enroll the camera with WPS?
No. These new HD cameras do not support WPS enrollment and do not have a WPS button.
6. Are there any routers that Honeywell Total Connect (TC) Video HD Cameras won’t work with?
Honeywell TC Video HD cameras work with most wireless routers. However, some routers might experience compatibility issues that require future camera firmware upgrades.
7. What are the minimum bandwidth requirements?
|Camera Mode||HD (720p) – IPCAM-WIC1||Full HD (1080p) – IPCAM-WIC2||Full HD (1080p) – IPCAM-WOC1|
|Minimum Required Bandwidth||1.024 Mbps||2.048 Mbps||2.048 Mbps|
|Average Normal Visual Activity||1.333 Mbps||1.906 Mbps 1.906||1.906 Mbps|
|Maximum High Visual Activity||2.9 Mbps ~ 3 Mbps||4.5~5 Mbps||4.5~5 Mbps|
1. What is the SD card used for?
If the camera is disconnected from the internet, the encrypted SD card will keep recording video clips. Once the camera reconnects to the internet, the clips will be pushed to the cloud. This operation may take a couple of hours to complete. A user cannot retrieve video clips from the encrypted SD card.
2. What are the maximum infra-red (IR) ranges for night vision?
a. IPCAM-WIC1 is up to 16.5 feet.
b. IPCAM-WIC2 is up to 33 feet.
c. IPCAM-WOC1 is up to 65 feet.
3. Does the IPCAM-WIC1 include a wall mounting bracket?
No. The IPCAM-WIC1 does not come with a flexible mounting kit. It can be attached to a wall with the included screw.
The IPCAM-WIC2 has a flexible mount that can attach to a wall or ceiling. Both cameras can be set on a flat surface.
4. How long are the power cords?
IPCAM-WIC1 and IPCAM-WIC2: 6 feet
IPCAM-WOC1: Power adapter 7 feet; Extension cable 8 feet
5. Is the USB plug-in a replaceable part of the camera?
No. The USB plug is customized and can’t be purchased as a standalone accessory.
6. Do the cameras support local viewing on LYNX Touch Systems, the Lyric™ Controller, or Tuxedo Touch?
No. The IPCAM HD product line does not support local viewing on LYNX Touch Systems, the Lyric Controller, or Tuxedo Touch.
7. Is a power extension cable available?
Yes. A 9 foot extension cable, the IPCAM-WICEXT is available for the IPCAM-WIC1 and IPCAM-WIC2 and sold as a separate accessory.
8. Are the Power Supply Units for the IPCAM-WIC1 and IPCAM-WIC2 interchangeable?
Yes. The power supply for the IPCAM-WIC1 camera may be used with IPCAM-WIC2 camera and vice versa, but not for the IPCAM-WOC1.
1. Does the IPCAM-WOC1 support audio?
No. This camera only supports video.
2. What are the multiple cables/connectors use for?
a. Bluetooth antenna
b. Not used
c. Reset switch
3. What is the dBi gain of the antenna?
4. Does the IPCAM-WOC1 include a mounting bracket?
Yes. The IPCAM-WOC1 is a standard bullet camera and is designed for quick and flexible wall or ceiling mount installation.
5. Does the IPCAM-WOC1 include a stand?
6. Does Honeywell sell an extension cable for IPCAM-WOC1?
The included extension cable adds 8 feet (2.44 meters) to the supplied power adapter for a total of 15 feet (4.5 meters).
7. What is the included pigtail cable used for?
You may use pigtail power cable to extend the power adapter cable with up to 200 feet (61m) of 18AWG (minimum) wire. If the included extension cable is not used, you may cut and splice the power transformer cable.
8. Is the camera weatherproof?
The camera housing is IP66 weatherproof rated. However, the wires are not weatherproof, so we recommend using a standard weatherproof electrical box for clean hardwired installation.
9. Does Honeywell sell a weatherproof electrical box for IPCAM-WOC1?
No. You can use any standard weatherproof electrical box.
10. What is the Wi-Fi® (or wireless) range of the IPCAM-WOC1 camera?
The wireless range is typically about 100 feet depending on the building’s construction materials and the location of the wireless router. The closer the camera is located to the router, and the fewer obstructions there are, the better the range and performance.
11. Can I power the IPCAM-WOC1 from an external power outlet?
Yes. It is designed to be plugged into an indoor power outlet with an outdoor rated housing/outlet.
12. Can I use WAP-PLUS with IPCAM-WOC1?
You can use any router/access point sold in the market including Honeywell’s WAP-PLUS.
13. Can I use WREX with IPCAM-WOC1?
14. Can I use standard CAT5 or CAT6 Ethernet cable to connect the HD Video cameras to the LAN?
No, since the camera does not have an Ethernet port.
15. Can I splice the camera power cable?
No. It is not recommended since improper splicing could damage the camera and void the warranty.
Use the included extension cable and pigtail power cable to extend it up to 200 feet using a 18 AWG wire.
16. What is the minimum internet speed required?
The IPCAM-WOC1 requires minimum 2 Mbps upload speed. You can test your network by running a speed test from the camera’s location while on the local network from: http://www.speedtest.net/. If the upload bandwidth is lower than recommended, the cameras may still work, but the live view may have lower quality as it adapts to available bandwidth.
17. Can I paint the camera or antenna?
No. We do not recommend painting the camera or antenna since it can affect its performance, and may void your warranty.
1. Where can I find a copy of the system owner's manual?You may search our library but if you run into a trouble finding it please call into our 24 hour service department 1.844.772.5276
2. What does a non-emergency signal mean on the security system?
Each system is different. This means that the non-emergency signal may mean something different depending on the system. Refer to your system user guide to assist you or contact us. Non-emergency signals can be a low but not dead back-up battery. In this case contact the service department to further assist you.
3. Why is my Wi-Fi camera offline?If you are having issues with your WiFi security camera being offline, it could be due to two possible reasons: Either the power was lost or the WiFi signal has failed.
4. How do I fix my system’s wireless connection?
Follow the user manual steps or contact support. Each system operates differently, everyone has a different technology skill set and it may be easier to speak with a technician.
5. How do I test my alarm?To ensure your system is sending signals to GlobalTek, we recommend testing it every 30 days. It’s easy to test your system, simply contact the monitoring station (1.888.221.6288) and provide your address and verbal passcode. Request the system and signals be disregarded for the time you prefer to run the system test. (usually one hour) Now arm your system in away mode, once the count down starts, open and close the front door to tell the system you are away from the home. Upon the completion of the arming process you may now test any of the devices. After one minute you can now turn off your system and call the station to find out what signals they received and place your system back online.
6. How can I replace my alarm system battery?
When a battery is getting too weak and needs replacing, your system may send you an alert or show ‘Lo Bat’ on the keypad display.
- Hardwired Alarm Panels requires (x1) 12 volt, 4, 5, 7 or 8 Amp Sealed Lead Acid battery. The size of the battery depends upon your specific panel and the types of equipment you have installed on your system. Make sure you purchase the same size battery as the one you are about to replace. Wireless systems back up batteries differ, so it is always best to contacts service. Most of the time your battery is covered under warranty. Before you replace the battery, put your system into test mode to prevent false alarms.
- Open your system’s panel. (If you need a key to open your panel a key is often left on top of the panel or screws may be used if no key lock was installed.) After opening the panel, disconnect the wires on your battery by gently tugging on the red and black.
Replace the battery by connecting the RED wire to the RED tab on the battery and the BLACK wire to the BLACK tab.
- Once the battery is connected, close the door to the panel.
Note: Remember to contact the central station to take your system of test mode.
7. How do I replace a door/window sensor battery?
When the battery in your door/window contact needs to be replaced, a “zone trouble light ” or “check” indicator will appear on your alarm keypad. You should replace the battery as soon as these indicators appear.
- A door and window contact require (1) CR123 3 volt battery (in some systems, the door and window contact will be a very slim device and will contain a single, CR2032 battery or a standard AAA battery). This battery can often be purchased at your local hardware, mass retailer or battery store. DO NOT USE CHEAP BATTERIES FROM THE DOLLAR STORE, this may cause your device to leak battery acid.
- Before you replace the battery, put your system into test mode to prevent false alarms.
- From the menu, select System Management.
- Select Place System on Test. (Note: You can also call 1.844.77 (ALARM). to put your system into test mode.) To change the battery, use a flathead screwdriver to push in the tab on the end of the contact. An arrow on the front of the contact points to where the tab is located. Replace the battery, observing the proper polarity. Then, replace the front cover by snapping it into place.
- The Honeywell security system’s may need to be reset by entering your code into your system and hitting off twice. IE: 1234+OFF, 1234+OFF
8. How do I order a replacement battery?You can order replacement batteries directly from GlobalTek Security inc.
9. How do I use my home security system?First step is to find out which system you have. Once we know the current system we can now assist you. GlobalTek is always adding “How to Videos” but if you do not see yours in our FAQ section you can either Google your specific question on you tube or contact your local GlobalTek representative to help.
10. How does a door or window sensor work?A door or window sensor is typically a two-piece magnetic contact sensor. When the system is armed, and a door or window is opened, the two magnetic sensors are separated from each other, thereby tripping the alarm.
If a protected door or window with a sensor is open, you will not be able to arm the system until the door or window is closed or the zone is bypassed. If your door or window sensor is causing false alarms, the door or window may not be securely closed, or the sensor may be damaged. Swelling or contracting of the door or window due to changing weather may also result in false alarms.
11. Can I move a sensor?
YES, (Place the system on test)
Hardwired sensors may be moved if the client is capable to remove and reinstall without damaging the device. Always test the system after removal and reinstallation. Wireless devices have tamper switches and will cause a tamper trouble when opened. Place the system on test prior to doing anything. Always test the device after being moved. On all situations you are required to contact GlobalTek Security to update your zones location.
12. Can I move my keypad?No, the keypad is wired into the security panel bus. An GlobalTek CANASA trained technician can only move the keypad. He/she will ensure the keypad is wired correctly and working properly in its new location.
13. Can I replace my remote/key fob?Customers can purchase replacement key fobs from GlobalTek. In most cases GlobalTek can ship the part directly to you and walk you through setup. To order a key fob, call the residential or business number 1.844.772.5276
14. How do I set my alarm?
Each individual system has its own alarm setting sequence. You can learn to set an alarm of the installed system in your home by referring to your user manual or by contacting your local GlobalTek security professional. There are also many types of ways to arm your system, so it is best to refer to your manual or speak to a representative.
15. How do I use my phone to set the alarm?GlobalTek offers many platforms such as Alarm.com, Total Connect and Paradox my home. We have several trading videos links to help assist you but a GlobalTek representative is always on stand by to help.
16. How do I change my security code?Refer to your online security system manual or contact a representative for help changing your security code.
17. How do I reset my keypad date and time?
The date and time reset process varies from system to system. Refer to your security system user manual or contact the 24-hour service department to assist you with this task.
18. How do I adjust the chime volume on my system?
Each system is different. You can find out how to adjust the volume of the system by referring to your security system user manual contact the 24-hour service department to assist you with this task.
19. How can I update information on my account?
You may email firstname.lastname@example.org to change basic information. NEVER SEND PERSONAL INFORMATION OVER EMAIL, please call 1.844.772.5276 and select the administration option to help with any changes in your emergency contact list, payment method or update.
20. I am moving, how do I take GlobalTek Security system with me to my new home?
We thank you for being a loyal GlobalTek Security customer and for trusting GlobalTek to keep you safe in your new home. Call 1-844.772.5276 to have one of our trusted security experts help you transition to your new location and discuss any special moving offers that may be available to you.
21. How do I reactivate the existing GlobalTek Security system in my home?If you moved into a home with a GlobalTek system from the previous homeowner—you are one step closer to helping protect what matters most.
Now that you already have the system installed in your home, all you need to do is call GlobalTek. Most times, if the system is in working order, we may be able to get it reactivated when you Contact Us directly by phone. If the system is not working properly, a security professional will test the system during the phone call and help resolve any technical issues.
22. How can I upgrade my current GlobalTek home security service?
The easiest way to upgrade to your current alarm is to call 1.844.772.5276 and speak with a helpful GlobalTek representative.
Monitored by ADT. The yard signs and decals will arrive in approximately 7-10 business days.